Questions people ask before booking
These cover all three services. Service-specific answers live on cleaning, and .
Planning, scope & your visit
Is there a minimum cleaning visit?
Yes. Home cleaning has a minimum of 2 hours of on-site work. The price is based on the agreed scope, not an hourly rate. We confirm the expected working time and number of cleaners before your visit; the online calendar may reserve a longer appointment window.
Can I check or change my booking?
Call or text us anytime to check your request or ask for a change. Confirmed online bookings also include a private management link. A requested change is only final after we confirm it.
Can you send me a payment link?
Yes. Once we confirm your scope, price and appointment, you can request a secure payment link by text or email. Eligible home-cleaning bookings can also be paid on the website or after the visit. Never send card details in a message.
Which languages can I use?
Our 24/7 AI receptionist is set up for phone calls in English and Spanish. For text and website chat, start in English, Spanish, Ukrainian or Russian. Our team handles custom quotes and follow-up during service hours.
Who carries out the work?
Our service team reviews your request, confirms the appointment and works to the agreed service checklist. The team size and working time are planned around the job.
How are the estimate and final price confirmed?
The calculator estimates the work from the size, condition and extras you select. Photos help us review buildup, access and any additional tasks. We agree the final scope and price before starting. Once work begins, the confirmed price for that scope stays fixed.
Does submitting a request reserve my time?
For eligible home-cleaning plans, choose a live available time in the calculator and submit to receive a confirmed booking. You can pay by card now or after cleaning. Photo quotes, large homes, Airbnb and large-home custom jobs remain requests until our team confirms them.
Can heavy dirt or extra tasks change my estimate?
Yes. Choose the condition that best matches the job and tell us about heavy buildup, pet hair, large areas or additional tasks. We review any difference with you and agree the amount before starting. Selecting a preferred time does not authorise unapproved extra work.
Are home windows cleaned on both sides?
Home window washing is interior only and is an optional add-on. Tell us the window count, size and access. Exterior window cleaning and high-access work are outside our home-cleaning packages.
How do I pay, and when?
For eligible home-cleaning bookings, choose secure card payment on the website or payment after cleaning. Custom jobs can receive a secure payment link after scope, price and appointment confirmation. Never send card details by text, chat or phone. No compulsory deposit or card storage is required.
Can I contact you at night or on Sundays?
Yes. Our AI receptionist answers calls at (727) 777-6808 in English or Spanish 24/7, including Sundays. Our AI assistant also replies to texts and website chat around the clock; you can write in English, Spanish, Ukrainian or Russian. Human follow-up and on-site work follow our service schedule.
What are your service hours?
Monday through Saturday, 9:00 AM–8:00 PM, Eastern time. Regular on-site visits are closed on Sundays; Airbnb turnovers can be arranged on Sunday by prior agreement. The exact arrival time is confirmed for each appointment.
How far do you travel?
Across St Johns County and Jacksonville. If your area is not on our list, text us anyway — if the schedule lines up, we come.
Cancellations and rescheduling?
Text us at least 24 hours ahead and there is no charge at all. Inside 24 hours we ask for half, because that slot was held for you and cannot be refilled. Rain cancellations on outdoor work are always free.
Are you insured?
General liability coverage is being arranged. Contact our service team to confirm the current coverage status before your appointment.
Something went wrong. What then?
Tell us within 48 hours and we come back and fix it at no charge. If we damaged something, we say so ourselves and make it right.
Photo quote · no payment required
Send the details.
We will quote the work.
For houses, apartments and Airbnb rentals. Add a photo and your ZIP code so our service team can review the scope. We accept calls, texts and website messages 24/7. For quotes that need human review, our team usually responds within one business day, Monday–Saturday.
Your preferred day is a request. We confirm the scope, price and appointment before work begins.
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